Refund policy

RETURNS, DAMAGES & ORDER ISSUES

LUMEA supplies products primarily to approved wholesale customers.

If goods arrive damaged, faulty, incorrect or materially different from the confirmed order, please contact us as soon as reasonably possible at hello@lumealife.com.au with your order or invoice details and, where relevant, photographs of the issue.

We will review the matter and advise the appropriate next step.

Please do not return goods without contacting us first. If a return is approved, LUMEA will provide the applicable return address and return instructions in writing.

Change-of-mind returns, returns of unsold stock, sale-or-return arrangements and consignment arrangements are not automatically available unless expressly agreed in writing before the order is confirmed.

Nothing in this policy is intended to exclude or limit any rights or remedies that cannot lawfully be excluded under applicable Australian law.

LUMEA is operated by High Doh Group Pty Ltd
ABN 12 662 512 174

Contact:
hello@lumealife.com.au