Privacy policy

PRIVACY POLICY

Last updated: 9 October 2026

LUMEA is operated by High Doh Group Pty Ltd (ABN 12 662 512 174).

This Privacy Policy explains how we collect, use and handle personal information when you visit lumealife.com.au, contact us, submit a wholesale or retailer enquiry, or otherwise communicate with LUMEA.

INFORMATION WE MAY COLLECT

Depending on how you interact with us, we may collect information including:

• your name;
• business or store name;
• email address and telephone number;
• billing, delivery or business address;
• information you provide in a wholesale enquiry or retailer application;
• order, invoice and customer service information;
• information you provide when communicating with us; and
• technical information associated with your use of our website, including information collected through cookies and similar technologies.

HOW WE USE INFORMATION

We may use personal information to:

• respond to enquiries;
• assess wholesale or retailer applications;
• prepare quotations, invoices and order information;
• arrange and support orders and deliveries;
• provide customer service;
• operate and improve our website and business;
• maintain business and accounting records;
• prevent fraud or misuse of our services; and
• comply with applicable legal and regulatory obligations.

SERVICE PROVIDERS

We may disclose information to service providers where reasonably necessary to operate our business, including website and technology providers, Shopify, logistics and delivery providers, professional advisers and other suppliers supporting our operations.

Some service providers may process or store information outside Australia.

We do not disclose personal information to third parties for purposes unrelated to our business unless authorised by you or required or permitted by law.

COOKIES AND WEBSITE TECHNOLOGY

Our website may use cookies and similar technologies to operate the site, understand website use and improve the customer experience.

SECURITY AND RETENTION

We take reasonable steps to protect personal information from misuse, loss and unauthorised access or disclosure.

We retain information for as long as reasonably required for the purposes for which it was collected, for legitimate business requirements and to meet applicable legal obligations.

ACCESS, CORRECTION AND PRIVACY ENQUIRIES

If you would like to request access to or correction of personal information we hold about you, or if you have a privacy question or complaint, please contact:

hello@lumealife.com.au

High Doh Group Pty Ltd
ABN 12 662 512 174

Registered office — legal correspondence only:
1/174 Hampden Rd
Nedlands WA 6009
Australia

We may update this Privacy Policy from time to time by publishing the updated version on this website.